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Our Satisfaction Guarantee

If you’re not 100% satisfied with your purchase from us then neither are we.

If you are not completely satisfied with your purchase from us when it arrives with you, you can return it within 21 days for a full refund. We’ll even pay for the return costs too.

This is how confident we are with the quality of our products and this Satisfaction Guarantee will hopefully remove any fears that you may have about dealing with us for the first time.

We have many happy and satisfied customers who deal with us time after time but we know what it can be like when considering your first purchase from an online company.

We are a 36 year old family run business that considers honestly and integrity the two most important elements of every financial transaction, online or off.

If we don’t deliver great oak flooring, we don’t deserve the money.

When we first sat down to write this Satisfaction Guarantee, our Financial Director was worried about the risk of certain ‘unsavoury’ characters trying to take advantage of the offer. However the plain facts are:

  • The only time any company runs a risk when providing such a strong Satisfaction Guarantee is when they supply poor quality products.
  • When a company sells and supplies high quality, returns will be minimal.

If you couple this 21 day Satisfaction Guarantee with our 3-month Price Promise, you are completely covered from all potential challenges when dealing with us.

This is the situation;

  1. If you’re not happy with your purchase you can return it within 21 days at our cost
  1. If you are happy with your purchase but find the same quality product from somewhere else within 3 months, we’ll refund the difference plus 5% of your original purchase price.

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