If you have goods that require returning, then we will kindly take back any unopened boxes or undamaged accessories. We recommend when purchasing you’re flooring with us, that you over calculate on you’re meter age, knowing that you can return any unopened boxes.
We accept returns within a 30 day period, anything after the 30 day period is subject to handling fees per product or a refusal for a returns acceptance.
Ways of Returning
We have different ways of returning your goods to us. You can return these via dropping any items back to our warehouse in Pembrokeshire.
We can arrange for a carrier to collect your goods on a day that suits you. Please note that if any goods are to be collected, that a charge will be incurred depending on the size and quantity you are returning.
We do not offer a free collection service for returning any unwanted or unused goods. If you have more the 3 boxes of flooring, then you could be charged a half rate pallet charge in order for the goods to be returned.
For further prices on collection and refund enquiries, please call our office on 0800 043 3073 or 01646 687064.