0800 043 3073
01646 687064

Oak Floors Online

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Open Monday – Friday 9am till 4pm & Saturday 9am till 12 noon. Showroom & Warehouse in Pembrokeeshire

Returns

Return’s Policy

If you have goods that require returning, then we will kindly take back any unopened boxes or undamaged accessories. We recommend when purchasing you’re flooring with us, that you over calculate on you’re meter age, knowing that you can return any unopened boxes.

We do however charge a restocking fee should you decide that you do not want a order once it is received. This is between 20-25% of the total order. This also applies to products if you have received the correct flooring but that shade is slightly different but you have ordered and received the correct flooring. Due to the natural of wood flooring, the grain and colour shade can be different per board. Therefore, going from a small sample will not always give you the full colour range of our products.  If you have ordered a bespoke machined product, we unfortunately do not offer returns on these products. 

We accept returns within a 30 day period, anything after the 30 day period is subject to handling fees per product or a refusal for a returns acceptance.

Ways of Returning

We have different ways of returning your goods to us. You can return these via dropping any items back to our warehouse in Pembrokeshire. Please contact us before, as we do hold stock in other locations and items might be required to be returned to the correct warehouse. 

We can arrange for a carrier to collect your goods on a day that suits you. Please note that if any goods are to be collected, that a charge will be incurred depending on the size and quantity you are returning. 

We do not offer a free collection service for returning any unwanted or unused goods. If you have more the 3 boxes of flooring, then you could be charged a half rate pallet charge in order for the goods to be returned. We will always give you the cheapest possible return option. If you have received free delivery, this will not apply to returns. 

For further prices on collection and refund enquiries, please call our office on 0800 043 3073 or 01646 687064.