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Coronavirus – Operational Update

Covid-19

UPDATED – Tuesday 24th March 2020 – 09:32

With lots of questions being asked in these unprecedented and uncertain times, we wanted to inform and reassure our customers of all the steps we are taking as a business to insure we are staying safe and keeping everyone safe.

As of Tuesday 24th March 2020, our showroom will remain CLOSED until further notice until advice from the government says otherwise. We are currently offering orders to be delivered, with strict policies with regards to receiving an delivery. This also included sample requests made via the telephone or through our website. Samples are delivered via the Royal Mail, to which, unless the Royal Mail decides it is not able to operate anymore.

As the owner of the business, all staff are working from home, therefore we only have one person working in the office & in the warehouse. Therefore we hope that this will minimize any spreading.

To insure all our customers, we are sanitizing everything before orders are sent out and sample requests. We are constantly washing our hands and wearing gloves when processing paperwork and orders.

Deliveries outside of Pembrokeshire are being delivered by our carrier network team. They are also working extra hard to ensure that nothing is passed on to our customers and asking customers to allow us to drop orders outside the house and to be transferred in by the customer themselves, and without signing any paperwork in the process.

When it comes to collecting items, PLEASE ring our telephone number – 0800 043 3073 before hand. We are currently not accepting customers to come to the showroom or warehouse. We are asking that customers make contact before arriving, payment to be paid BEFORE hand in full, and orders will be brought outside in order for you as a customer to collect without contact.

All our local deliveries, we ask that customers allow us to deliver without any personal interaction, therefore, we will ring before delivery is made, and place your delivery on your drive, outside and not coming in to contact with anyone. We are also wearing disposable gloves to prevent any spread.

If you have any concerns, please give us a call to discuss any further issues. We will continue to hopefully provide our Oak Flooring to customers in these uncertain times. We know that a lot of people would like to get on with building or renovating their property if or when the country is put on lock down.

IF – if anything is to change, we will post more information if we are made to close or have to close due to health.

We would like to wish everyone the best and to stay safe.

From all the team @ Oak Floors Online.

Telephone – 0800 043 3073

Our 01646 687064 number will not be in operation.


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