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Coronavirus – Operational Update


UPDATED – Friday 22nd May 2020 – 10:15

With lots of questions being asked in these unprecedented and uncertain times, we wanted to inform and reassure our customers of all the steps we are taking as a business to insure we are staying safe and keeping everyone safe.

As of Monday 26th May 2020, our showroom will OPEN. We ask that customers respect all COVID-19 rules with regards to travel and social distancing within a store.

We are back running all deliveries, free delivery within Pembrokeshire and using our normal carrier method for deliveries around the UK.

Customers can visit our showroom, along with placing orders through our website, email or telephone, along with getting samples posted out via the Royal Mail.

As the owner of the business, we only have  one person working in the office & in the warehouse. Therefore we hope that this will minimize any spreading of this virus.

To ensure all our customers, we are sanitizing everything before orders are sent out and sample requests. We are constantly washing our hands and wearing gloves when processing paperwork and orders.

Deliveries outside of Pembrokeshire are being delivered by our carrier network team. They are also working extra hard to ensure that nothing is passed on to our customers and asking customers to allow us to drop orders outside the house and to be transferred in by the customer themselves, and without signing any paperwork in the process.

When it comes to collecting items, PLEASE ring our telephone number – 0800 043 3073 before hand.

All our local deliveries, we ask that customers allow us to deliver without any personal interaction, therefore, we will ring before delivery is made, and place your delivery on your drive, outside and not coming in to contact with anyone. We are also wearing disposable gloves to prevent any spread.

If you have any concerns, please give us a call to discuss any further issues. We will continue to hopefully provide our Oak Flooring to customers in these uncertain times. We know that a lot of people would like to get on with building or renovating their property if or when the country is put on lock down.

We would like to wish everyone the best and to stay safe.

From all the team @ Oak Floors Online.

Telephone – 0800 043 3073

Our 01646 687064 is our OFFICE number, which is manned only through business hours.

Our Email Address – is always monitored, so if you need a quick response, please contact via email.

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